+675 321 1388

Latest news

Alpha Insurance to acquire Tower Papua New Guinea

10 June 2022

Today, Tower has announced the sale of its Papua New Guinea insurance operation to locally-based insurer, Alpha Insurance Limited.

Alpha Insurance has operated in Papua New Guinea since 1976, providing a range of personal and business insurance products to the local market.

Alpha Insurance Managing Director, Bruce Avenell said, “We are looking forward to welcoming our new staff and customers to the Alpha Group and to our comprehensive range of insurance products.”

“We know Tower has many long-term and loyal customers who are very important to us, and we look forward to continuing our relationship with them. Tower’s Papua New Guinea employees will also be warmly welcomed by the Alpha Group,” he said.

Customers will begin transitioning to Alpha Insurance branded policies over a three-month period from the sale completion date, which is expected to be within the second half of 2022, subject to regulatory approvals. As customers’ policy terms and conditions will remain unchanged until the next renewal date, no action is required by these customers.

As part of the acquisition, all local Tower Papua New Guinea staff will be employed by Alpha on the same or improved terms and conditions.

Tower CEO Blair Turnbull said, “We have enjoyed our connection to Papua New Guinea’s people and culture over many years. On behalf of Tower, I would like to extend our sincere thanks to our Papua New Guinea staff and customers for their support and loyalty.

“We are pleased that our customers will now be served by a larger team in Papua New Guinea and will have access to Alpha Insurance’s extended product range.”

Any Papua New Guinea Tower customers with queries can call +675 321 1388 or email [email protected] for more information.

For media enquiries, please contact in the first instance:
Emily Davies
Head of Corporate Affairs and Sustainability
Tower Limited
Mobile: +64 021 815 149
Email: [email protected]

Information for Customers

Information for Customers with an open claim

Tower Insurance (PNG) Limited appoints Ernie Gangloff as Independent Director

9 September 2021

Tower Insurance PNG Limited (Tower PNG) has today announced the appointment of Ernie Gangloff as an Independent Director on Tower PNG’s board.

Paula ter Brake, Managing Director – Tower Pacific, said that she was pleased to have secured someone of Mr Gangloff’s calibre to Tower PNG’s board of directors.

“Mr Gangloff has extensive experience across risk management, internal audit and corporate governance functions. He brings over 30 years’ experience working in several well-respected companies in Papua New Guinea,” says ter Brake.

“The appointment of Mr Gangloff is further demonstration of our commitment to being a responsible and robust insurer in Papua New Guinea.

“Our team are focussed on delivering the best outcomes for our customers and we have an exciting range of new digital insurance innovations planned for the coming year. Having a strong and well-respected Independent Director from within Papua New Guinea is an important part of our corporate governance” says ter Brake.

Mr Gangloff said that he was pleased to join the Tower PNG business and contribute to a strong, well known company.

“Tower PNG is a well-known business, and I am pleased to play my part in helping them strengthen their position in the market and continue driving its focus on customers.”

Tower PNG extend a warm welcome to Ernie Gangloff.

Tower announces major investment into Pacific Insurance Digitisation

27 November 2020

Tower Limited (NZX/ASX: TWR) announced it will be rolling out new digital technology to make life easier for its Pacific customers following this week’s profit announcement.

In a release to markets, Tower (which also trades as National Pacific Insurance in Samoa, Tonga and American Samoa) advised that strong customer and profit growth was achieved thanks to its continued focus on digital and data.

Tower Managing Director – Pacific, Paula ter Brake says the improving underlying performance means Tower can proceed with digitisation plans across its Pacific Island business, starting with a new private motor vehicle product in Fiji in December 2020.

“The Pacific Islands are an incredibly important part of our business. We’ve been operating here for over 145 years and we are excited to be the first insurer to provide a fully optimised digital platform for our customers to use across the region,” says ter Brake.

“Starting in Fiji, customers will be able to do much more online – including getting a quote, buying a policy and making a claim. We want to give our customers more options and give them control over how they communicate with Tower, so it works best for them.” ter Brake says providing customers with more options to manage their insurance has already proved popular in New Zealand.

“Following digitisation in New Zealand, we are seeing 65 percent of all new business sold online and we believe that we can replicate this success across the Pacific,” says ter Brake.

“We know that one of the biggest barriers to insurance uptake in the Pacific is accessibility and being fully online can really help make it easier for our customers to talk with us.

“At the moment, we are trying to help customers across an enormous geographical region from just 10 branches throughout eight nations. We know this is not practical for many of our customers, some of whom are located on outer islands or in rural communities.

“We are committed to do better for these customers, and digitisation allows us to do this.” ter Brake says the digitisation will also be good news for employment in Fiji.

“We will be using the same platform as we use for our New Zealand customers, meaning that our Pacific Operations Hub in Suva will also help service our New Zealand business. As a result, we’ve already recruited ten new customer service and claims representatives in Fiji.

“Given the impact COVID-19 has had on Pacific Island economies, we are even more determined to provide our customers with quality service and good value, as well as a continued commitment to work with those customers who are facing hardship.”

Tower’s underlying profit excluding large events increased 23% on the prior year to $34.7m with its underlying profit including large events increasing 3% on the prior year to $28.4 million.

Tower’s reported profit of $12.3 million, includes a $9.5 million impact from the recently announced EQC settlement of $42.1 million. Tower will receive $42.1m after disbursement to reinsurers and cost which amounts to 76% of the gross carrying value listed in Tower’s accounts.”

“Tower’s financial results demonstrate that the company is well capitalised and in a strong position to continue to support the region and build resilience in the years ahead as we work together to help the Pacific Islands realise their potential,” says ter Brake.